Our volunteer code of conduct

The purpose of the Code of Conduct for Volunteers is to set out standards of behaviour expected from volunteers for No Toy Left Behind CIC.  All volunteers should ensure that they have read and comply with this Code of Conduct.

Volunteers should maintain high standards of behaviour in the performance of their duties by:

  • Fulfilling their role as outlined in their written volunteer role description to a satisfactory standard;

  • Performing their volunteer role to the best of their ability in a safe, efficient and competent way;

  • Following the organisation’s policies and procedures as well as any instructions or directions reasonably given to them;

  • Acting honestly, responsibly and with integrity;

  • Treating others with fairness, equality, dignity and respect;

  • Raising concerns about possible wrongdoing witnessed by the volunteer (in the course of the volunteer’s role with No Toy Left Behind CIC) with the directors Beth Steele or Lisa Moore. 

  • Meeting time and task commitments and providing sufficient notice when they will not be available so that alternative arrangements can be made;

  • Acting in a way that is in line with the purpose and values of the organisation and that enhances the work of the organisation;

  • Communicating respectfully and honestly at all times;

  • Observing safety procedures, including any obligations concerning the safety, health and welfare of other people in line with training provided to volunteers;

  • Reporting any health and safety concerns;

  • Directing any questions regarding No Toy Left Behind CIC’s policies, procedures, support or supervision to the volunteer’s supervisor;

  • Addressing any issues or difficulties about any aspect of their role or how they are managed in line with No Toy Left Behind CIC’s grievance procedures;

  • Declaring any interests that may conflict with their role or the work of the organisation (e.g. business interests or employment). If any doubt arises as to what constitutes a conflict of interest, volunteers may seek guidance from Project Manager Beth Steele;

  • Keeping confidential matters confidential;

  • Exercising caution and care with any documents, material or devices, containing confidential information and at the end of their involvement with No Toy Left Behind CIC returning any such documents, material in their possession;

  • Seeking authorisation before communicating externally on behalf of No Toy Left Behind CIC;

  • Maintaining an appropriate standard of dress and personal hygiene;

  • Disclosing the fact that they have been charged with, or convicted of a criminal offence by prosecuting authorities (or given the benefit of the Probation of Offenders Act 1907 as amended) to No Toy Left Behind CIC.  Volunteers are not required to disclose the fact or details of ‘spent convictions’ under the Criminal Justice (Spent Convictions and Certain Disclosures) Act 2016 (as amended).

Volunteers are expected NOT to:

  • Bring the organisation into disrepute (including through the use of email, social media and other internet sites, engaging with media etc.);

  • Seek or accept any gifts, rewards, benefits or hospitality in the course of their role;

  • Engage in any activity that may cause physical or mental harm or distress to another person (such as verbal abuse, physical abuse, assault, bullying, or discrimination or harassment on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the Traveller community);

  • Be affected by alcohol, drugs, or medication which will affect their abilities to carry out their duties and responsibilities while volunteering;

  • Provide a false or misleading statement, declaration, document, record or claim in respect of No Toy Left Behind CIC, its volunteers, employees or charity trustees;

  • Engage in any activity that may damage property;

  • Take unauthorised possession of property that does not belong to them;

  • Engage in illegal activity while carrying out their role;

  • Improperly disclose, during or after their involvement with No Toy Left Behind CIC ends, confidential information gained in the course of their role with No Toy Left Behind CIC.

Where a volunteer is found to be in breach of the standards outlined in this Code of Conduct, or any of No Toy Left Behind CIC’s other policies and procedures, this may result in the volunteer’s position being terminated. Volunteers should note that No Toy Left Behind CIC may terminate a volunteer’s position without cause.