Delivery information

Items will be posted via Royal Mail 2nd class signed for delivery. We can only post to UK addresses.

Delivery will be calculated at checkout, but to give you an idea of costs:

Standard delivery of small items eg upcycled jewellery will cost £3.05 and take 3-5 working days. 

Standard delivery of toys and soft toys will cost £3.95 and take 3-5 working days. 

If you need to receive items more quickly there is an option at checkout to use 1st class postage. This faster postage costs about 50p more for small items and about £1 more for toys and soft toys.

If you are local you can use our online shop to reserve and pay for items and arrange to collect the item from the shop! After checkout we will email you to let you know when your item is ready for collection, this will usually be on our next working day. 

Returns information

You can return items (except earrings) within 14 days of receiving them.

Please let us know you would like to make a return by emailing us at notoyleftbehindproject@gmail.com

If you need to return items please ensure they are returned in the condition you received them.

 

You can return by post, or hand them over to us at Pippins Community Centre, Lyme Road, Axminster, Devon, EX13 5SS. 

 

Returns must arrive no later than 14 days from the day on which you let us know you would like to return the item(s) and we recommend you send the item by recorded post.

 

If we receive the item within the agreed time, we will be able to reimburse you the full cost of the item. Unfortunately we cannot cover any postage costs incurred.

 

NB for hygiene reasons we cannot accept returns of earrings. 
 

See also our Terms and Conditions.